Resolved

We've now resolved the incident. Thanks for your patience.

Recovering

Instructure has applied a fix for this situation and is continuing to monitor the situation.

Identified

This issue is still ongoing, but most users are finding that the "Time Out" error is intermittent. If you're having problems accessing Canvas, we recommend reloading the page.

Investigating

We are receiving reports that Canvas is intermittently slow to load or unable to load. This is likely due to high traffic issues at Instructure.

ITS will continue to monitor this outage, and update when the outage is resolved or if the outage escalates. You can also follow the incident on Instructure's status page.

If you have any questions about this outage, please contact the ITS Help Desk at 508-793-7745 or helpdesk@clarku.edu.

Began at:

Affected components
  • Canvas