Server Issues

All work to resolve this issue has been completed and we expect no further issues related to this outage. If you are currently experiencing any issues, please report them to the ITS Help Desk at helpdesk@clarku.edu. We apologize for the inconvenience. Thank you.

All services should be restored, and we continue to balance and monitor the environment. We expect the monitoring to continue overnight and will post another update by August 13, 8am ET.

We are applying updates to systems and expect services to resume over the next hour. We will update again by 11pm ET.

ITS is working to resolve an internal server outage. This issue is impacting access to a number of services including

• Clark Portal (you.clarku.edu)
• CUWeb
• Banner Admin
• Swipe Printing
• Voicemail
• Parallel RAS
• and other department-specific applications.

We are currently transitioning these services to other servers to resolve the outage. This process may take hours and updates will be provided here.

Other services are still available via direct links, including

• Email (and other Microsoft 365 services)
• Canvas
• Zoom (use the SSO button)
• Clark University Website

If you have any questions about this outage, please contact the ITS Help Desk at helpdesk@clarku.edu.

Clark servers are currently experiencing an outage that is impacting services such as CUWeb, Banner Admin, Printing, Voice Mail and Parallel RAS.

ITS are working to identify and resolve the issue.

If you have any questions about this outage, please contact the ITS Help Desk at 508-793-7745 or helpdesk@clarku.edu.